Back Office Support

While customers rarely see back office operations, what happens there can have an impact on their satisfaction. That’s why effectively managing back office support is essential for a meaningful customer experience.

At Marketplace Authority, our team of specialists does more than just manage your business processes; We work tirelessly to improve them. Through continuous performance measurement and rigorous quality control, we consistently outperform internal and global teams.

Application Verification

When a business relies on contracted employees or service providers, application verification can become a very critical yet daunting task. We help verify information and perform proper checks to prevent fraud and ensure that only qualified applicants make it through.

Verification solutions

To confirm the accuracy and authenticity of academic, professional and legal credentials presented by applicants, Marketplace Authority carries out Primary Source Verification (PSV) – an advanced screening process that involves liaising directly with original issuing sources, irrespective of potential language, region or country barriers. Verified documents include, but are not limited to, education degrees, work permits, passports, employment certificates and practice licenses, among others.

Superior data and screening technology

Screening employees or volunteers should never be conditional, or optional! It is our goal to demonstrate that the strength of our people, services and solutions provide our clients a unique opportunity to partner with a first-class human resource support organization specializing in employment screening solutions

Claims Processing

No matter what a client’s business might be, customer service issues are bound to happen. At Marketplace Authority, we help to manage, verify, process and mediate claims in an accurate and timely manner that appeases all parties involved.

We help your claims move quickly and smoothly

Marketplace Authority has a team of agents who have a customer-centric approach to claims processing services. Equipped with the technical know-how of customer service, as well as the capacity to give adequate responses to customers, our people can add value to your operations.

Why outsource claims processing services to Marketplace Authority?

  • Quick turn-around time for claims processing
  • Timely claims status view
  • High claims resolutions rate
  • Prompt online reporting

Content Moderation

We recognize the pivotal role content moderation plays in protecting a brand and keeping companies afloat. We have the processes and team in place to do so effectively, and what’s more, we are great at it.

Moderation that makes sense

Our workforce moderates content in real-time, protecting your site’s reputation while allowing your community the freedom to post and share. We offer faster turnaround and better quality at a lower cost than traditional outsourced moderation.

  • Consistent, unbiased moderation
  • High-efficiency image moderation
  • Gain actionable insight with human-based software
  • Moderate user-generated videos in real time

Protect your brand’s reputation

We offer moderation against standard guidelines as well as custom policies. If your moderation needs extend beyond basic guidelines, we can work with you to implement custom guidelines and rejection reasons.

Our proprietary platform has built-in quality control tools and a reputation system that allows us to continually optimize your moderation workforce. We inject gold data sets (aka “known answers”) in order to qualify new moderators and test existing moderators on an ongoing basis.

Data Entry

Data entry is one of the most common back office tasks with which growing businesses need help. We help streamline a client’s data entry tasks with our meticulous attention to detail and efficient processes.

Managing your day-to-day data

Accurate and organized data is the key to accelerating your business growth. However as a growing organization, you might find it tiresome to keep a track of your data on a daily basis. Managing an in-house team of data entry operators can be equally stressful, leaving you with no time to spend on your core business activities. Outsourcing data entry services is a profitable decision that can help you always have access to error-free data at an extremely low cost.

Our data entry services

  • Faster turnaround time with guaranteed quality
  • 98% error-free and affordable data entry
  • Multiple data entry formats

Digital Transcription

From menu transcription for an on-demand delivery service to receipt transcription for an expense report automation platform, Marketplace Authority helps with audio and visual transcription needs.

Quickly & accurately transcribe items

Transcribing recorded meetings and lectures by hand takes time. Our crowd of transcription specialists are trained to handle large transcription projects and deliver quality results with a fast turnaround time.

  • Transcribe your files accurately
  • Complete and receive your transcriptions faster
  • Discover the benefits of online transcription services

Quality is always guaranteed

Our transcripts are 99% accurate – and if for any reason you don’t like the result you can request a new edit right from the customer center with just the click of a button.

Enterprise Data Management

It’s true that, as they say, the world runs on data. Marketplace Authority researches, verifies and analyzes data for our clients to help ensure accuracy and quality.

Data management services

Enterprise data management services at Marketplace Authority are the perfect amalgamation of technology, analytics, data inference, and algorithms, and are used to solve complex business problems. We leverage troves of raw or unstructured big data, and mine it using advanced ML algorithms, Cognitive computing, Deep learning, and Predictive analytics to develop Machine Learning based automation solutions.

At the heart of our enterprise data management solutions lies the burning desire to provide accurate data insights which steer business decisions and create a business value.

Data management outsourcing

Leveraging enterprise data management is not easy. It requires setting up a robust infrastructure, investing in scalable or cloud computing platform to store a deluge of information, hiring experienced data scientists, and employing specialized software and tools.

Therefore, many companies trust outsourcing enterprise data management services to experienced companies like Marketplace Authority, which have a team of eminent data scientists and big data engineers with vast experience in the field of deep analytics and machine learning.

Fraud Prevention

In the digital world, most of our client’s services and applications rely heavily on exemplary verification processes to survive. Trust and safety are two of the most valuable services that we offer; they help to protect customers.

Detect, flag and respond to emerging threats

We provide teams of agents to compliment your existing fraud detection efforts. Our examiners work fully flexible shifts, ready to meet any peaks in demand or volume. We cover everything from single US/Europe shifts to a workload-balanced 24/7 service.

Our specialists inspect transactions records, applications, claims, orders or any kind of real-time data signals. All agents undergo an extensive training program to enforce your prevention guidelines and make human, analytical decisions based on your rule book.

Today, 43% of CFOs say they are likely to outsource part of their fraud prevention, and the figure jumps to 69% when it comes to ecommerce merchants.

Our Happy Clients

WhatClients Say

Your success is the center of our business. We work on Community Management, Digital Branding, Email Marketing, Social Media Management & Marketing, Video Explainers & Marketing and help clients source Promotional Products.

How good are we at what we do? Take it from some of the businesses Marketplace Authority have helped already. We let them speak for us.

  • What an amazing job and done so well! We are now looking for new animations project, we just need to find some time to plan a bit. Thank you again

    Rune Haakonsen
    Rune Haakonsen
    Kongsberg - Celebrating 200 years - Houston, TX
  • Marketplace Authority has been incredible. I was skeptical at first but they have been providing 10-15 quality leads to me per week, the service is awesome.

    Mike Leigh
    Mike Leigh
    C-Thru Sunrooms - Orange County, CA
  • I thought you guys would not be able to reach our high-end customer base but you proved me wrong. We have 8 Marketplace Authority agents now. Thanks

    Damian Klinger
    Damian Klinger - New York City
  • I have been with Marketplace Authority for 8 months and they have been great. We have 4 agents now and they are one of our primary lead sources.

    Jim Casparie
    Jim Casparie
    Fortress Environmental Holdings - Dallas, TX

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    Things we have Done

    We are building bridges in blockchain technology in order to connect the client’s goals to reality