CX SERVICES





Customer Experience Services

Whether clients are looking for service, tech or sales support, our teammates are cross-trained to deliver omnichannel customer care that achieves some of the highest CSAT and NPS scores in the industry.




Billing

When it comes to a business’s finances, Marketplace Authority understands the importance of accuracy when managing such sensitive information. Whether a company operates under a subscription-based or traditional e-commerce model, we support all steps of the billing process.



Billing outsourcing

Billing outsourcing can be a great way to reduce costs, increase efficiency, eliminate systemic bottlenecks and speed up your cash flow. Marketplace Authority offers a complete array of billing outsourcing options and billing services. We offer partial and complete billing outsourcing.

Marketplace Authority has a massive sophisticated billing system and we can handle whatever volume you may have. Billing services include scheduled billings, past due notices, arranging pre-authorized payments and many other billing functions. We also offer pre-collection options with our billing outsourcing.

We can also set up online payment portals and other advanced payment technologies. Instead of accepting checks by mail and processing payments with costly credit card fees you can start increasing your bottom line with our billing outsourcing.



Billing services

With our advanced billing system we are able to send emails, emails with attachments and other modes of delivering a bill. We save some of our clients thousands of dollars every month with our billing outsourcing.

Marketplace Authority can handle your billing and a lot more. We offer pre-collection outsourcing where we administer and handle your complete receivables portfolio. Collections are what we do and the reason our costs are so low is because we have large economy of scale billing.

If you are considering billing outsourcing for the first time, or looking for new billing services, consider Marketplace Authority. Billing options are available for local, regional and national receivables.

The Marketplace Authority staff are highly trained professionals who know how to collect without the complaints. We bring decades of billing and collection experience with our billing outsourcing.



Blockchain Community Management

Maintaining open customer support channels, like Telegram, have become a requirement for any business operating in the blockchain or cryptocurrency sphere. Email support, with its high wait times, is no longer a viable single option for support. While this is great for providing direct customer contact, the reality of providing 24/7/365 support can be daunting, to say the least.



Support your community, focus on what matters the most.

Find the answers to these questions and more:

  • Is it Possible to Get Rid of Trolls and Scammers?
  • How to Provide 24/7 Telegram Support While Not Getting Bogged Down?
  • How Can Community Management Help My Business?
  • What Community Management Services are Provided by Marketplace Authority and What are My Options?
UNDERSTAND MORE

Customer Service

Organizations work hard to win customers, but in today’s competitive, on-demand world, these businesses must work even harder to keep them. Consumer expectations for quality customer experience continue to rise with little room for error.



Deploying successful business process solutions

We offer 24/7 customer engagement hubs supported by an extensive network of regional centers with talent proficient in many languages to cater not only to the Asian and English-speaking markets but also many other popular markets in Europe.

Our Total Quality Program ensures that team members are carefully selected, their training records are audited and their competencies continuously reviewed and enhanced. Our Customer Service and Technical Support training is further enhanced by paper-less environments promoting accuracy and quality and ensuring total integrity.



Our key strengths

  • Multi stakeholders case management
  • Online knowledge base
  • Auto SMS follow up
  • Speed capture methods
  • Auto email inbound and outbound
  • Online statistics for calculating on-time key performance indicators
  • Close loop management system


Outbound Support

When it comes to support, most people think of handling inbound issues, but proactive, outbound support can be a great way to delight your customers. Outbound customer support and outbound sales are just two ways in which we can help take your offering to the next level.



How we grow your business

Our outbound support services can handle your business-to-business (B2B) or business-to-consumers (B2C) campaigns. Marketplace Authority’s outbound support service is designed to play as an extension of your company’s marketing and customer care teams, as we provide you with the perfectly fit talents and tools to grow your business.

Marketplace Authority seeks out the most talented customer service representatives and marketing professionals. We thoroughly train them and monitor their work for our clients’ businesses using our comprehensive tools.

Marketplace Authority’s best practices and systems for outbound support services lower operations costs significantly, while increasing our clients’ net sales and customer service ratings.



Our most popular applications

  • Customer Satisfaction Survey
  • Market Research / Business Intelligence
  • Lead Qualification
  • Performance Reviews and Quality Assurance
  • Customer Retention


Sales

One of the biggest drivers of growth stems from sales. To help clients’ selling efforts remain focused, we provide exceptional sales support from customer saves to proactive upselling and cross-selling.



Optimize conversions while delivering great experiences

We serve our client’s needs with highly structured and process driven activities to secure results that meet and exceed expectations while giving paramount consideration to brand image and reputation. We achieve a higher and faster rate of sales for our clients through focused strategies via our outbound Marketplace Authority platform.



Our key measurements

  • Revenue-cost Ratio
  • Cost Per Sale
  • Agent Productivity
  • Sales Agent Conversion Rate
  • Contact Rate of Database
  • Analysis by Customer Segments
  • Decision Maker Contact


Technical Support

With the digital age and the rapid growth of revolutionary technology, the need for technical support has risen as well. We offer four tiers of technical support that can handle even some of the most challenging assignments.



Accurate and effective support

With the growing influence of digital innovations on products and services, it is increasingly important to provide differentiated technical support that prioritises quality, efficiency to strengthen brand loyalty and trust.

We are well equipped with simulators and actual appliances to deliver high-level engagements to customers that seek technical customer support. We also provide video chats and interactive video emails. We constantly strive to improve our expertise in sourcing and training highly educated talent to consistently deliver first call resolution for a broad spectrum of industries.



The future of technical support

Within half a decade there will be over 30 billion connected devices. The adoption and impact of the internet of things (IoT) will be far-reaching and many companies in nearly all industries must start rethinking their customer experience strategies as well as their infrastructure investments to meet the evolving customer expectations and master the customer service technologies.



Our Happy Clients






WhatClients Say


Your success is the center of our business. We work on Community Management, Digital Branding, Email Marketing, Social Media Management & Marketing, Video Explainers & Marketing and help clients source Promotional Products.

How good are we at what we do? Take it from some of the businesses Marketplace Authority have helped already. We let them speak for us.


  • What an amazing job and done so well! We are now looking for new animations project, we just need to find some time to plan a bit. Thank you again

    Rune Haakonsen
    Rune Haakonsen
    Kongsberg - Celebrating 200 years - Houston, TX
  • Marketplace Authority has been incredible. I was skeptical at first but they have been providing 10-15 quality leads to me per week, the service is awesome.

    Mike Leigh
    Mike Leigh
    C-Thru Sunrooms - Orange County, CA
  • I thought you guys would not be able to reach our high-end customer base but you proved me wrong. We have 8 Marketplace Authority agents now. Thanks

    Damian Klinger
    Damian Klinger
    Jets.com - New York City
  • I have been with Marketplace Authority for 8 months and they have been great. We have 4 agents now and they are one of our primary lead sources.

    Jim Casparie
    Jim Casparie
    Fortress Environmental Holdings - Dallas, TX


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    Things we have Done

    We are building bridges in blockchain technology in order to connect the client’s goals to reality

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